Privacy Policy
How Werner Group collects, uses and protects the personal data of visitors and customers across our infoproducts, apps and SaaS solutions.
Last updated: August 9, 2026
01Who we are
This Privacy Policy explains how Werner Group ("Werner Group", "we", "us" or "our"), a marketing and education company incorporated in Brazil, collects, uses, discloses and protects personal data when you visit our website, purchase an infoproduct, use one of our apps, subscribe to one of our SaaS platforms, or otherwise interact with us.
By using our website or purchasing any of our solutions, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our website or services.
02Information we collect
Information you provide directly
- Contact details, such as your name, email address, phone number and country
- Account information, such as a username and password, when you register for an app or SaaS platform
- Billing details necessary to process a purchase, such as billing name and billing address
- Any information you submit through a contact form, support ticket or survey
Payment information
All payments made on our website and apps are processed by Stripe, Inc., a PCI-DSS compliant payment processor. We do not collect or store full credit card numbers, card verification codes or full bank account details on our own servers. Stripe collects this information directly and processes it under its own privacy policy, available at stripe.com/privacy.
Information collected automatically
- Device and browser information, such as IP address, browser type, operating system and device identifiers
- Usage data, such as pages visited, time spent on the site, links clicked and referring pages
- Approximate location derived from your IP address
- Cookies and similar tracking technologies, described in Section 6
03How we use your information
- To create and manage your account, deliver your infoproduct, app access or SaaS subscription
- To process payments and prevent fraudulent transactions
- To provide customer support and respond to your requests
- To send transactional communications, such as purchase confirmations, access instructions and billing notices
- To send marketing communications about new solutions, offers or content, where you have consented or where permitted by law, always with an option to opt out
- To run and measure advertising campaigns across platforms such as Meta and Google, including for retargeting and lookalike audiences
- To analyze usage patterns and improve our infoproducts, apps and SaaS platforms
- To comply with legal, tax and regulatory obligations
04Legal basis for processing
Where the Brazilian General Data Protection Law (LGPD, Law No. 13,709/2018) or the EU/UK General Data Protection Regulation (GDPR) applies, we process personal data under one or more of the following legal bases:
- Performance of a contract, to deliver the infoproduct, app or SaaS solution you purchased
- Consent, for marketing communications and non-essential cookies, which you may withdraw at any time
- Legitimate interests, to improve our solutions, prevent fraud and run advertising campaigns responsibly
- Legal obligation, to meet tax, accounting and regulatory requirements in Brazil and other applicable jurisdictions
05How we share information
We do not sell personal data. We share information only with service providers and partners who help us operate our business, under appropriate confidentiality and data protection terms:
- Payment processing: Stripe, Inc., to process purchases and subscriptions securely
- Advertising platforms: Meta, Google and other advertising networks, to run and measure campaigns
- Hosting and infrastructure providers: to host our website, apps and SaaS platforms
- Email and communication tools: to deliver transactional and marketing messages
- Referral partners: where a purchase originates from a partner or affiliate link, limited order data may be shared to attribute the sale
- Authorities: where required to comply with a legal obligation, court order or governmental request
In the event of a merger, acquisition or sale of assets, personal data may be transferred as part of that transaction, subject to this Privacy Policy.
06Cookies & tracking technologies
We use cookies and similar technologies to operate our website, remember your preferences, measure advertising performance and understand how our pages are used.
| Category | Purpose |
|---|---|
| Essential | Required for the website and checkout to function correctly. Cannot be disabled. |
| Analytics | Help us understand how visitors use our pages, so we can improve them. |
| Advertising | Used by us and our advertising partners to measure and personalize campaigns. |
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
07Data retention
We retain personal data for as long as necessary to provide our solutions, comply with legal, tax and accounting obligations, resolve disputes and enforce our agreements. Billing records are generally retained for the period required under Brazilian tax law. When data is no longer needed, we securely delete or anonymize it.
08International transfers
As we serve clients across approximately 20 countries, personal data may be transferred to, stored and processed in countries other than your own, including Brazil and the United States. Where required, we rely on appropriate safeguards, such as standard contractual clauses or the data protection commitments of our service providers, to protect data transferred internationally.
09Your privacy rights
Depending on where you live, you may have some or all of the following rights regarding your personal data:
- Access: request confirmation of whether we process your data and obtain a copy of it
- Correction: request that inaccurate or incomplete data be corrected
- Deletion: request that we delete your personal data, subject to legal retention requirements
- Portability: request a copy of your data in a structured, commonly used format
- Objection: object to processing based on legitimate interests, including for direct marketing
- Withdraw consent: withdraw consent previously given, at any time and without affecting prior lawful processing
- Opt out of sale or sharing: for residents of California and other US states with similar laws, opt out of the sharing of personal data for cross context advertising
To exercise any of these rights, contact us using the details in Section 13. We will respond within the timeframe required by applicable law.
10Data security
We use administrative, technical and physical safeguards designed to protect personal data against unauthorized access, loss, misuse or alteration, including encrypted connections, restricted access to systems and the use of PCI-DSS compliant payment processing through Stripe. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11Children's privacy
Our solutions are directed at adults 25 years of age and older and are not intended for children. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected data from a minor without appropriate consent, we will take steps to delete it.
12Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated "Last updated" date. Material changes will be communicated through our website or by email where appropriate.
13Contact us
If you have questions about this Privacy Policy or wish to exercise any of your data protection rights, contact us through the channel below.
01Acceptance of terms
These Terms of Service ("Terms") govern your access to and use of the website, infoproducts, apps and SaaS platforms operated by Werner Group, a marketing and education company registered in Brazil under CNPJ 51.345.857/000184 ("Werner Group", "we", "us" or "our"). By accessing our website or purchasing any of our solutions, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
02Our services
Werner Group designs, produces and sells personalized, exclusive digital solutions across three formats:
- Infoproducts: courses, guides and educational programs delivered digitally
- Apps: mobile and web applications made available for download or online access
- SaaS platforms: subscription based software accessed online
We also provide ad campaign management, web and page design, and sales funnel construction as part of how we bring these solutions to market. Product descriptions, features and pricing are presented on the relevant sales page at the time of purchase and form part of these Terms.
03Eligibility & accounts
Our solutions are intended for individuals who are at least 18 years old. By purchasing or creating an account, you confirm that you meet this requirement and that the information you provide is accurate and complete.
Where an account is required to access an app or SaaS platform, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.
04Pricing & payment
- Prices for our infoproducts, apps and SaaS subscriptions are displayed on the applicable sales page, in the currency shown at checkout
- All payments are processed securely by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. We do not store your full card details
- SaaS subscriptions renew automatically at the frequency selected at checkout, until cancelled
- You authorize us, through Stripe, to charge your chosen payment method for the applicable fees, including recurring charges where applicable
- Prices may change from time to time. Changes will not affect a purchase already completed, and subscribers will be notified in advance of any change to a recurring price
- You are responsible for any taxes applicable to your purchase, except for taxes based on our net income
05Delivery of digital solutions
All of our solutions are delivered digitally. Unless stated otherwise on the sales page:
- Infoproducts are delivered instantly through access credentials or a download link sent to the email address provided at checkout
- Apps are made available for download or activation immediately after payment is confirmed
- SaaS platform access is granted immediately after payment and remains active for the duration of the subscription
If you do not receive access within 24 hours of a successful payment, contact us through the channel in Section 15 so we can resolve the issue.
06Refunds & cancellations
Refunds and cancellations are governed by our Refund Policy, which forms part of these Terms and is available in the "Refund Policy" tab above. In summary, digital purchases made by consumers may be eligible for a refund within 7 days of purchase, in line with Brazilian consumer protection law, and SaaS subscriptions may be cancelled at any time to stop future billing.
07Intellectual property
All content, materials, source code, trademarks, designs and other intellectual property made available through our infoproducts, apps and SaaS platforms are owned by Werner Group or its licensors. Purchasing a solution grants you a limited, non exclusive, non transferable license to use it for your personal or internal business purposes, as described on the relevant sales page. You may not resell, redistribute, copy or create derivative works from our materials without prior written permission.
08Acceptable use
When using our website, apps or SaaS platforms, you agree not to:
- Share your account access or purchased materials with individuals who have not purchased them
- Reverse engineer, decompile or attempt to extract the source code of our apps or SaaS platforms, except where permitted by law
- Use our solutions for any unlawful purpose or in violation of any applicable regulation
- Upload harmful code, attempt to disrupt our infrastructure, or gain unauthorized access to our systems
- Misrepresent your identity or impersonate another person or entity
We reserve the right to suspend or terminate access for any account found to be in violation of this section.
09Disclaimers
Our infoproducts, apps and SaaS platforms are provided on an "as is" and "as available" basis. Educational content reflects our best knowledge and experience but does not constitute professional, medical, financial or legal advice, and results may vary between individuals. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non infringement.
10Limitation of liability
To the fullest extent permitted by applicable law, Werner Group shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenue, arising from your use of our website or solutions. Our total liability for any claim arising from these Terms shall not exceed the amount you paid to us for the solution giving rise to the claim in the 12 months preceding the claim.
11Indemnification
You agree to indemnify and hold Werner Group, its team and partners harmless from any claim, liability, damage or expense, including reasonable legal fees, arising from your violation of these Terms or your misuse of our website, apps or SaaS platforms.
12Termination
We may suspend or terminate your access to our apps or SaaS platforms at any time if we reasonably believe you have violated these Terms. You may stop using our services and cancel any active subscription at any time, subject to the Refund Policy. Provisions that by their nature should survive termination, including intellectual property, disclaimers and limitation of liability, will continue to apply.
13Governing law & disputes
These Terms are governed by the laws of the Federative Republic of Brazil, without regard to conflict of law principles. Any dispute arising from these Terms or your use of our solutions shall first be addressed through good faith negotiation by contacting us directly. Where a dispute cannot be resolved informally, it shall be submitted to the competent courts of Brazil, without prejudice to any mandatory consumer protection rights available to you in your country of residence.
14Changes to these terms
We may update these Terms from time to time to reflect changes in our solutions or applicable law. The updated Terms will be posted on this page with a revised "Last updated" date, and continued use of our website or solutions after that date constitutes acceptance of the changes.
15Contact us
Questions about these Terms can be directed to us through the channel below.
01Overview
This Refund Policy applies to all purchases made through Werner Group's website, apps and checkout pages, processed by Stripe. It is designed to be fair to our customers while reflecting the digital, instantly delivered nature of our infoproducts, apps and SaaS platforms.
02Infoproducts
Consumers purchasing an infoproduct may request a full refund within 7 calendar days of the purchase date, in accordance with Brazilian consumer protection law (Consumer Defense Code, Article 49) for purchases made outside a physical establishment. To be eligible, the request must be made within this window through the channel described in Section 5.
Requests made after the 7 day window will be evaluated on a case by case basis, taking into account the circumstances of the purchase and applicable consumer protection law in your country of residence.
03Apps
One time app purchases follow the same 7 day refund window described in Section 2. If an app was purchased or is billed through a third party app store, such as the Apple App Store or Google Play, that store's own refund policy applies instead of this one, and refund requests must be submitted directly to the store.
04SaaS subscriptions
- You may cancel a SaaS subscription at any time. Cancellation stops future billing but does not automatically refund the current billing period, unless required by applicable law
- The first subscription payment is eligible for a full refund if cancellation is requested within 7 calendar days of the initial charge
- Subsequent renewal charges are non refundable, except where required by applicable consumer protection law or where we determine a billing error occurred
- Access to the platform continues until the end of the billing period already paid for, even after cancellation
05How to request a refund
To request a refund or cancel a subscription, contact us through our official contact form with your order details:
- Full name used at checkout
- Email address used at checkout
- Order or transaction reference, if available
- Reason for the request
Submit your request at groupwerner.com/privacypolics.
06Processing time
Eligible refunds are processed back to the original payment method through Stripe within 5 to 10 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
07Chargebacks
We encourage customers to contact us directly before filing a chargeback with their bank or card issuer, so that we can resolve the issue quickly. Filing a chargeback for a purchase that falls outside this Refund Policy, without first attempting to resolve it with us, may result in suspension of access to our apps or SaaS platforms while the dispute is reviewed.
08Contact us
For any question about this Refund Policy, reach out through the channel below.